Condition Report

Management presents an “Entry Condition Report - RTA Form 1a” .

 

This document lists the status of all furnishings & Fittings submitted for scrutiny on entry.

 

The form must be completed, signed and returned to the office no later than THREE (3) days of  taking up occupancy.

 

Failure to do so may result in the rejection of damage not recognized by management as pre-existing.  

It also denotes non compliance of the lease - which is automatically a breach.

 

A further inconvenience is that there is a delay in bond refund reconciliation because there has to be a final water meter reading - based on Point of Entry.

Please note that the Report will include a statement as to the status/signs of vermin - mice; ants; cockroaches; spiders; silverfish etc.

You must note and specifically bring our attention to the existence of such pests.

 

 

Behaviour, Visitors and Contractors

Only those included in an original application are permitted to reside permanently in the apartment.

If a new tenant wishes to replace an existing tenant, he/she must inform management so that an application can be processed.  

Photo/ID will need to be sighted prior to approval.

Failure to comply is not only a breach of a condition of a lease but will also affect bond refund protocols.  This is because bonds are not transferable without written permission.

 

Residents are responsible for the actions of visitors.

It is advisable to get in the habit of escorting visitors to and from the complex.

 

All delivery vehicles and contractors need to report to management.

 

Management challenges "strangers" in the complex.

To avoid any misunderstanding, residents should notify us of visiting friends and relatives.

Unless advised we consider an unauthorised lodger as person/persons residing in the premises for more than 4 days.

Management reserves the right to charge a premium for visiting friends and relatives whom it deems to consistently use the common facilitiesy - pool, gym and lounge/common area.

If in a co sharing arrangement, visiting friends and relatives are not permitted to sleep overnight in Living Areas without the express permission of co- residents.

 

 

Swimming Pool - Read the Signs

The rules are clearly posted

Please also take the time to read and understand the Life Saving CPR guides.

 

The following extract from the by laws will be both monitored:

(i) the Swimming Pool Area may only be used between the hours designated by the body corporate committee. (ii) the Swimming Pool Area may only be used by an Owner or Occupier and their Invitees accompanied by the Owner or Occupier;

(iii) glass items must not be taken within the Swimming Pool Area;

(iv) the gates surrounding the Swimming Pool Area must be closed immediately after entry or exit;

(v) alcoholic beverages are not taken to or consumed within the Swimming Pool Area;

(vi) there is to be no smoking within the Swimming Pool Area;

(vii) children below the age of thirteen (13) years are not permitted within Swimming Pool Area unless accompanied by an adult Owner or Occupier exercising effective control over them; (viii) persons must not allow an animal within the Swimming Pool Area;

(ix) Owners or Occupiers and their Invitees shall exercise caution at all times and shall not run or splash or behave in any manner that is likely to interfere with the use and enjoyment of the Swimming Pool Area by other persons;

(x) people using the Swimming Pool Area must use it only for its intended purposes, keep it clean and not leave it in an untidy or littered state;

(xii) the body corporate committee has the  power  to  pass and change rules setting minimum  dress standards  for people in the Swimming Pool Area.

 

Garden/Grounds

 

Residents may be held responsible for any damage done to turf and or plants by themselves or their guests.

 

 

Offensive Behaviour

There is zero tolerance to offensive behaviour (including foul language) which impinges on the peaceful enjoyment of other residents.

Exhibiting signs of drugs and alcohol  is considered as offensive behaviour.Condoning it is equally abhorrent.

 

 

Noise

Please respect the rights of neighbours to the peaceful enjoyment of their home when playing music, etc.

Residents do work shift hours; study in the early hours of the morning - so the excessive noise curfew is 24/7.

Also, please be considerate of your neighbours when coming or going late at night.

(see Report an Incident)

 

 

Smoking

 

Zero tolerance applies in rented apartments.

 

There is also zero tolerance to smoking in enclosed common areas and especially within residences.

Where there is detection of a tobacco smell, all interior walls will be required to be washed down with a sugar soap substance and fabrics such as carpets and curtains professionally sanitised and costs charged to the tenant.

 

Balconies

No sheets, towels or any other items may be hung on the balconies at any time, for any reason.

This is a By-Law . It will be strictly enforced in order to maintain the quality of appearance of the complex.

There is zero tolerance to jettison of any article over the balcony or fence - liquid, cigarettes, matches, ice, bottle tops.

 

 

Contact with Management

The on site manager is contactable by email, SMS or telephone.

Please contact for an appointment in the office - at any reasonable hour:​

• Mobile: 0413 465 869

• Email: info@apartmentscoast.com.au

 

Management is available anytime for emergencies.

Examples of a genuine emergency are:

• an outage wherein you have no power or water

• risk of personal injury or damage to the premises

• a suspected intruder

• witnessing a breach of the by laws - eg unreasonable noise;  inappropriate use of a recreational facility whereupon a culprit can be identified.

We do not charge for attending to emergencies. There is, however, an unwarranted Call Out Fee. The charge is within normal industry approved standards.

 

 

Mail Correspondence

Your mailing address appears in the lease. That is:

Your Name

#0210/17 Bath Street (Coast West Tower)

Labrador Q 4215

 

Our preferred method of delivering prescribed notices is by email.

Unless it is otherwise stipulated in your lease, all important notices will be provided by email.

Please take careful note as in some cases an Entry Notice has a 24 hours time frame whereupon lawful entry is mandatory.

 

Police

If you need police attendance - dial Southport Phone Number: (07) 5571 4222

 

There is a Call Centre for incidents - Police Link 131444. If you are claiming insurance, you need to ask for a QPR reference.

 

You  dial 000 if indeed there is a real emergency

 

Rent

Rent Must be Paid no later than the Due Date stipulated on the Lease form RTA 18a.

Failure to do so will result in immediate action being taken.

If you are experiencing difficulty in paying your rent, it is in your best interest to contact management and discuss the situation.  Doing so may avoid the necessity for us to issue a Notice of Breach - or worse, a Notice to Leave.  

 

Tenants are required to pay rent by direct debit to our Bank. E Mail us for details.

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Tenancy Database

 

Management is a member of the Tenancy Information Centre Australia (TICA).

TICA has a database covering Australia and New Zealand on which are recorded details of persons who have failed to fulfill their lease obligations, be it failure to pay rent or other breaches.

Appearing on this database will almost certainly affect the  ability to lease properties in the future.

We would therefore prefer to sort out any difficulties personally, rather than submit a negative report to TICA.

 

Change of Employment

For Health & Safety reasons, It is important that  a lawful occupant notify us of any change in employment including a business hours telephone contact number.

 

 

Maintenance/Consumables

Should a maintenance problem arise, we prefer you to email us to notify and request.

Please be as specific as possible,  This will help both us and or a tradesman identify the issue and possibly, provide an on the spot solution.

 

If email is not practical - please call in at Reception so that we can log the job in or Register.

We shall arrange to see to it as soon as possible.

 

We need to be advised as to a time during normal working hours when someone will be in attendance.

Alternatively, if approval is given we can enter and supervise the intervention.

Please note it is an occupational hazard that tradesmen are seldom on time.

 

It is a requirement of your lease that damage/accidents be reported immediately.

This will help to avoid any risk to you or your visitors and to minimize further damage to the property.

 

Any repairs or maintenance which YOU arrange outside normal office hours or without approval from the office will be at your expense unless it is proven to be a genuine emergency and all reasonable attempts to contact us have been unsuccessful.

 

End User Fees & Charges/Insurance

Repairs and Maintenance are normally a charge to the landlord.

In cases of accidental or willful damage the end user is responsible for making good.

Replacement of consumables such as batteries, light globes is a tenant responsibility - if noted on the Condition Report we will supply (report must be returned in 3 working days).

End user charges include the penalty prescribed by the Queensland Fire & Rescue Service in the event of Unwanted alarm activation(s) where, after investigation, it is deemed the situation would not have resulted in any danger to the premises and occupants from fire.

 

Insurance

Tenants are responsible for insurance of their own household contents and personal effects.

The By laws state that occupants do not keep anything on/in a Lot which may increase the rate of fire insurance for the strata title plan.

 

 

Security

on arrival, the following accountable items are issued:

1. Door keys (Up to two)

2. Security reader that provides access to areas of the common property - entrance foyer, lift, carpark(s), waste bins, pedestrian gates

3. Letter Box Key (one

 

Lock Out

If a manager is on site during the day, they will let you into your unit.

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In the event that management can not facilitate access, Surfers Paradise Locksmith needs to be contacted on 07 5588 8111. They will charge you a fee. Please make your own financial arrangements with them.

 

Pedesrian Access 

 

There is keyless swipe card access to specific areas - Main entrance/Door; individual floors; to & from swimming pool.

This information will be provided as part of the induction protocol.

 

Removalist Protocols

 

Management requires adequate notice to facilitate "off-street/apron" parking for vans that do not meet height, weight and length restrictions - refer to By Laws.

Management also requires to sight in advance - by fax or email attachment, a removalist's standard insurance documentation before goods and chattels can be moved through parts of the common property.

All contractors/tradespeople must report to management prior to commencement of operations.

Special arrangements have to be  agreed to in advance of weekend interventions.

 

Secure Car Parking - Limitations

 

All Units have a designated vehicle park allocation.

The by laws prohibit the parking of boats and trailers on the complex trucks, campervans without express permission.

 

No mechanical servicing of vehicles is allowed on common property.

Unregistered vehicles are not allowed on the common property.

Occupants will be given one warning – thereafter they will served with a Breach Notice which results in towing the vehicle away at the resident’s expense.

 

It is also a breach of the by laws for concrete aprons to have oil stains.

Any potential soiling will be attended to immediately and charged to the occupant.

...

 

The Visitors Car Park aprons are restricted to temporary use by residents and their guests.  

Temporary Use is defined as …

 

 

 

A Speed Limit of 5 KPH (as per by laws) will be enforced throughout the complex.

For the sake of neighbour's peace of mind reduce/maintain your speed to this limit.

 

Unnecessary revving of engines or “rubber burnouts” are simply not appreciated.

Subject to a factual complaint, a Breach Notice will be issued – Interfering with the peaceful enjoyment of lawful occupants.

...

Tip:

Do not reverse drive - anywhere inside  a complex.

You or your guest might reverse into a fire hydrant.

As well as being responsible for damage to the Common Property you will be charged for the loss of water.

Check your third party insurance on your motor vehicle.

 

Waste Disposal/Sanitary Napkins

Hoppers/shute

 

 

A set of 3000 litre garbage hoppers is strategically located in the complex.

See map for locations.

Click here if you are unsure of the waste colour coding system

 

A garbage shute is located on each level. Rules:

 

Do not entertain putting your rubbish in any bin that is overfull.  

Go to another bin!

Sanitary products are NOT to be put down the toilet.

Please be community conscious and report what you believe to be improper dumping and laziness - ie not tearing up cardboard boxes.

(see Report an Incident).

 

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Visible Uniformity

The complex projects a sense of uniformity - a salient feature.

Residents are not permitted to place objects that interfere with this uniformity.

This includes:

• flags/bunting

• sculpture (small pots excluded)(of course, space permitted, these are allowed on balconies away from public sight)

 

The front of any unit is to be free of rubbish; patriotic flags; celebration bunting; party lights etc.

 

Potential residents are required to think hard about committing to this complex if they can not comply with the above conditions.

 

Appliances/Devices

Residents are requested to familiarise themselves with the operations and use of the above.

Technicians are trained to detect instances of inappropriate use.Subject to documentary evidence that an appliance has not been used in accordance with best practices, residents will be required to pay for repair/rectification.

 

 

 

The alarm devices in your unit are not connected to the Qld Fire and Rescue Service

 

But, indeed, devices in the Common Area are. 

 

Unwanted Fire Alarm Call Outs by the Qld Fire and Rescue Service are expensive.

You are invoiced if you are deemed at fault. (for example: you burn the toast - the smoke seaps 

under your front door and into the corridor; the common area alarm goes off.)

 

Solution: open your windows (only) to get rid of the smoke. Ring management who can isolate the alarm.

 

Residents are requested to familiarise themselves with the operations and use of the above.

Technicians are trained to detect instances of inappropriate use.

Subject to documentary evidence that an appliance has not been used in accordance with best practices, residents will be required to pay for repair/rectification.

 

Troubleshooting

• Dishwasher

• Air Conditioner

• TV points (see management if when you move in you get no signal)

Tips:

Dishwasher

Do not use tablets.  

They do not fit into the compartment designed only for powder.

When forced into this compartment the unit goes into shutdown mode.

(if you insist on a tablet - through it into the bottom of the unit and see the result)

Do not use dishwashing detergent - powder only

 

Clothes Dryer

 

It is suggested that to keep condensation to a minimum when using the clothes dryer, the light and therefore the exhaust fan in the toilet is left on with the door open.

It is quite amazing how much difference this makes!

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Blinds

Please be mindful not to leave the blinds drawn across the windows when they are open.

The breeze catches the blinds and will break the carriages at top which you will find expensive to replace.

 

See Tip for cleaning the blinds.

 

Stain Guide Tips

Tips at removing stains are on line.

 

Balcony

Care and maintenance of the balcony is the resident's responsibility.

 

Exit Protocols

The core points:

Giving NoticeUnder the terms of the Lease you are required to give 14 days notice in writing of your intention to vacate, either at the conclusion of the term of your Lease or at some time thereafter.Forms are available from management.Forwarding AddressIn accordance with the Residential Tenancies Authority requirements, you must advise management of a forwarding address prior to vacating.

 

Breaking a Lease

Should it become essential for some reason to break your Lease, please discuss it with us as soon as possible.  This will help to minimize the cost to you.

 

As a broad guideline, a tenant breaking a Lease will be responsible for:

payment of rent for the remaining period of the Lease OR until a satisfactory replacement tenant is found and commences paying rent, whichever comes FIRSTthe normal end of the lease obligations, including but not necessarily limited to:cleaning of your Unit to a standard acceptable to us;carpet cleaning and pest control as arranged by us; andThe "loss" incurred to us in terms of the opportunity costs of reletting and administrative overheads.  A valid argument accepted by tribunals.(currently the "loss" is set at the equivalent of one week’s rent + gst) and advertising and can vary downwards.Please also note that a lease does not formally cease until all accountable items are returned.

 

Security Bond - Due Process

Your bond is lodged with and held by the Rental Bond Authority, providing both you and your landlord a degree of protection.

 

An application for refund of your bond from the RTA will be authorised by this office

 

 

ONLY AFTER YOU HAVE RETURNED THE KEYS AND AN INSPECTION IS CARRIED OUT.

 

Please note when we submit the RTA Form 4 for your action - it does not place a Pay Out figure.  LEAVE THIS BLANK!

 

 

In order to obtain a full refund the following matters will need your attention:

Cleaning of UnitMost disputes which occur at the time residents vacate units relate to the standard of cleanliness.We go to considerable lengths to ensure that all units are cleaned to a high standard before they are let, so it is in your interest to identify any cleaning problemCleaning StandardsManagement reserves the right to determine ”industry” cleaning standards.With this in mind, a departing tenant needs to pay particular attention to locations and areas often overlooked.

 

 

Click here for specifics.

 

Utilities

To protect the owner, we require that you provide a reference number for the disconnection of power.

We also need your confirmation of a water consumption reading.

Management will then begin bond refund action.

 

 

Given the above protocols please understand that bond refund action is not immediate.

 

Before you Move In

You will be expected to hand back your unit at the same level of cleanliness that was handed it over to the original lessee. (it may not be you - there may have been a shared lease arrangement) .

The best guideline is to expect a good standard of cleanliness when you move in and recognize that we shall require a comparable standard when you move out.

 

Damage to Unit

Lookout for damage.

 

Other than for fair wear and tear, you will be responsible for the cost of repairing damage that occurred during your tenancy.

 

 

DO NOT PLACE STICKERS/BLUE TAC OR OTHER ADHESIVE PRODUCTS ON WALLS OR DOORS

Removal attempts nearly always results in damage to the paintwork.

From experience we have found that patch painting in an attempt to cover damage, never works to an acceptable standard.

In most cases the minimum solution is to paint the entire facade.

 

Health & Safety

Mutual Obligation

 

 

Fire and Emergency

There is Fire Alarm System.

You need to have someone phone 000

(do not hang up - the operator can trace your call if need be)

 

Please familiarise yourself with our interim Emergency Evacuation Plan.

 

In case of an emergency management will act as wardens.

 

 

The Chief Warden will be wearing a White helmet;

 

 

Deputy Wardens will be wearing Red

 

Checklist: Risk Management

An On line personal checklist might help you assess and minimise risk as you live in this complex.

 

Safety Household Furniture/Fittings

Also, on line is a section on strategies as they impact on household furniture and fittings:

 

Complaint Procedure

Better Service ... better business

 

In our interest to serve, we are attentive to complaints.

 

There is, however an industry standard for the way complaints are handled.

 

 

 

In advance, we thank you for your cooperation and hope that you enjoy and have a pleasant stay. Please be assured that as onsite managers, we are here to assist.

 

 

 

 

 

 

 

 

 

 

 

Sovereign MR P/L are the managing agents for Coast West, 17 Bath Street, Labrador Qld 4215. Tel  0413 465 869.

 

Inspections of Units for Rent are BY APPOINTMENT only.